Shipping

How long before you get your purchase?

All orders are shipped within 5-7 working days.

Most orders are delivered within 7-10 business days. Monday to Friday are considered as business days except for public holidays. In case the product is mode to order, the timelines for getting the product ready are mentioned on the website

Delays in delivery can occasionally occur around public holidays or at times because of unforeseen circumstances, but we do our best to provide timely deliveries to all our customers.

 

Is your order eligible for free shipping?

All orders above INR 1000 qualify for free shipping in India.

International Shipping charges are extra as applicable and won’t be shown during checkout. Kindly contact us for the.

Shipping of Products

We have tied up with a reliable logistics partner that ensures reliable delivery of all products across cities. Ekaa Handicrafts is not liable for any delays in delivery by the Courier Company/ Speed Post or on account of any factors beyond the control of the company.

The general timelines for delivery post pickup is 4-5 working days.

Order Tracking

  1. Post shipping, the details of tracking number and information of the shipping agency will be shared via email.
  2. Orders can be tracked using the consignment/tracking number on the shipping partner’s website.
  3. Our delivery partners will attempt to deliver the package three (3) times before its returned to us. In case it is returned to us after 3 attempts, refund will be given after deducted reverse shipping fee. Please refer to our Return & Exchange Policy for more details.
  4. Please ensure the complete shipping address including zip code and a mobile number to ensure hassle free delivery.
  5. In case of failure to deliver due to incorrect details, refund will be given after deducted reverse shipping fee.

  6. In case tracking link shows the order as “Delivered” but you haven’t receive the same, please drop us a mail at hello@ekaahandicrafts.com within 24 hrs of the delivery mentioned in the tracking link. Please note : We would not be able to investigate with the courier service if it is informed to us after 24 hrs.

International Shipping

  1. Our pieces require special packaging, and are sometimes heavy/fragile, shipping costs can vary significantly depending on the shipping address. Hence shipping costs differ for each product/order.
  2. We provide shipping costs to clients separately based on the location, instead of standardizing them and including them in the price of the item. Once we’ve agreed on the shipping costs and your purchase transaction is complete, our team will be in touch with you regarding shipment details
  3. Duties & Taxes for international orders are not included in your order and are applicable over and above the shipping charges paid at checkout.
  4. Customers to pay the applicable duties and taxes directly to the shipping agency at the time of order delivery. If a customer refuses to pay these charges and therefore delivery is not possible, no refunds will be entertained.
  5. Delivery within 12-14 business days. In some cases custom clearance might take longer.
  6. International orders are not eligible for any returns/exchanges.

 

General Terms & Conditions

  1. Orders once shipped, cannot be cancelled.
  2. Products purchased during sale period / discounts are not eligible for return or exchange.
  3. Products purchased prior to sale cannot be exchanged during sale period.
  4. Refund will be given after deducted reverse shipping fee if the customer has provided wrong or incomplete shipping address.
  5. Refund will be given after deducted reverse shipping fee if there are 3 failed delivery attempts by our shipping agency and/or if the package is refused by the recipient.